Showing posts with label lie. Show all posts
Showing posts with label lie. Show all posts

Wednesday, November 2, 2011

Just a lil Suspect.....

As I arrive home last Monday afternoon I notice Marlon (teenage son) is cutting the grass. Hmmm That's odd. Because A- he never cuts the grass and B- the grass had just been cut two days prior. I immediately roll down my window and ask "what are you doing?" He responds "cutting the grass." "Yeah, but why?" I ask. "Just wanna" he says. My mommy BS sensor is on high alert. I circle the driveway and as I pull into the other side to park I notice Michael (other teenage son) washing windows. Okay, something has definitely gone down. I ask him "why are you doing that?" He smiles and says because "we love you mom." Yeah. Something is definitely up. I remove my keys from the ignition and step out of my van. I approach him head on. "What did you guys do?" I ask. He has a look of guilt. "Nothing" he says. "Then why the hell are you guys out here doing yard work?" I ask suspiciously. "Oh we just wanna make the yard look nice." Bullshit. "Did you break something?" I ask "No" he says. "Did you get in trouble at school?" nope he replies. "Was someone in my house while I was at work?" "No Mom, we just wanna help you out." Hmmm I ain't buying it.
I unlock the door and step inside and my house is spotless. I mean don't get me wrong I got pretty decent kids and it is their responsibilty to have the house clean before I arrive home but this...well this is different. Floors have been mopped. laundry has been done. No something is definitely up. I search around to see what have they broken. I think immediatey of my newest prized possession, a wax burner. I run to the living room, expecting to see it smashed or something. Nope. It's not smashed. Oh I l know, they probably cracked it and glued it back together. We've all done that right? I pick it up and inspect it. Nope no wax burner damage. I go outside to drill the younger one. He always tells. I approach him. He is in a cold sweat cutting grass with such a passion. I signal for him to cut the mower off. He does. I hit him with all the questions I hit his brother with. He says "mom I can't talk right now, I gotta get this grass cut before it gets dark." And he cranks the mower and moves on, never quite making eye contact with me. 
Puzzled I go back into my house. I search everything, everywhere. I find nothing. I go back outside and get both boys and say "I know you did something and it must be bad, so spill it." The youngest looks at the oldest like Oh shit she knows. The oldest plays it cool. "God mom can't we just be helpful?" "Yes" I reply "helpful taking out the trash, straightening up, but this is not helpful this is suspect." So much work had been done. They would have had to have worked from the minute school let out until now to complete it all. I try a few more ways to get the info out. But they are not budging. I go back inside but watch them from the kitchen window as they have an impromptu meeting. I am assuming to get their story straight. They are breaking I think. The little one looks worried. The oldest, cool as a cucumber. As I prepare various torture treatments in an effort to get the info I so need, I keep a watchful eye on them. Still working. I get the water boarding materials together, hot sauce, check the cellar in which they will be locked until they confess and check my interrogator face in the mirror. And then out I go to do battle. These boys will not get away with whatever they have done. I am determined. 
I approach them again and I say "you know I know you did something and its bad." They just stare at me straight faced. "I know. I may not know what, but I will not rest until I find out." I warn them. I give them my scariest face. The little one looks at the big one like I'ma tell The oldest looks back at him like tell and die. I walk off and around the corner where I can sneak up on them on the other side and eavesdrop. Marlon says "dude she knows she knows." Panic is imminent in his voice. Michael replies "oh come on, that's just her way of tricking us. Stay strong man don't be a snitch. She doesn't know"  "No man I can tell she knows" Marlon is truly worried.  "She knows nothing!" Michael snaps at him "Now stick to the plan, and don't let her shake you up!" Oh so they have a plan? Ha well I have a plan too. I gotta get the lil one away from the big one so I can break him. Divide and Conquer. I ask Marlon  to pull the trash cans around. When he does I am waiting for him in the backyard. "Spill it kid!" I say. "I uh, oh, mom, Um. Okay." He stammers. Just then the oldest comes running around. He has figured out what I am up to! "Hey Marlon, come here dude I gotta show you something" "No! thats it!" I yell "Tell it!" "Promise you wont be mad?" Marlon asks. "Hell no I don't promise. Fess up!" "But I don't wanna get in trouble" he whines. He is clearly scared. "Oh it will be much worse if I hear about it somewhere by someone else. If you tell me it will be less severe." "Let's just tell her Michael" he says pleading with his brother. "Tell her what man?" the oldest says "there is nothing to tell!" I keep my eyes on Marlon, never breaking away, he can feel the pressure. "Okay! okay" he yells. "We skipped school!" BINGO!
Then silence. I say simply "okay" and turn and walk into the house. Not another word. They laid low for the next hour. Fast forward to dinner. "So are we in trouble?" asks Marlon? "Yup" I say. "But we worked hard all day isn't that punishment enough?" he asks. "Nope" I say. Well what is the punishment?" he asks. "Oh it will fit the crime" I say. "Are we getting a spanking?" (this is funny b/c Marlon has had two spankings in his lifetime)  Marlon informs me "Michael said if we got caught he would take double punishment because it was his idea." Michael pipes up "yeah if we got caught, not if you fold!" "Duh dumb boys did you not know that the school calls me when you are not there?" I remind them. "Yeah, but we were gonna try to ask to use your phone around that time and intercept the call" Marlon further confesses.
I grounded them for a week. Took away two weeks of allowance, and then I called the school and ratted them out. That last part I kept to myself. I waited two days to do it so that just when they thought they were clear BAMM! More punishment. Three days later they come home from school and both boys are pissed. Micheal says "Mom did you tell the school I skipped?" "Sure did" I say. "Why that was between us!" he says as if I owed him some alliance. "Oh because it is illegal to skip school not to mention immoral." I inform him. "Well you already punished us and now we are getting punished at school too!" "Good" I say and smile. The school informed me since they never made it to campus that day they actually could not do anything. But I used my clout with an administrator and he had the school resource officer show up and meet with him and the boys in his office to shake them up. 
And, for now at least, there will be no skipping for a while. 

Friday, May 6, 2011

My First Customer Complaint---You be the Judge

This week  I got my first official customer compliant on my job since I started 15 months ago. Here's how it went down. The first time I encountered this lady she had an air about her that was unpleasant she came in on the cellphone. When I attempted to gather the info needed she acted irritated that I was disrupting her call. She was not very nice but hey some people aren't, no biggie. The next encounter was when I was training a new staff member who happens to have an accent but speaks clear English. During training I go stay with the person interacting with the parent to ensure that they get proper info and do things correctly. On that day the lady rushed in, threw her baby's items on the counter and then seemed irritated that it took the trainee an extra minute to check in. When the staff asked the lady's name for the second time the lady removed her name tag and put it in the girls face so that she could see the correct spelling. RUDE! That day she dropped her baby off with 1 bottle 1 barefoot, 1 sock foot??? She rushed and was quite impolite.
Yesterday this lady pulls up I immediately go up front to check her in but she stays in her car I wait a few minutes, she does not get out so I return to the play area. Ten minutes or so later she gets out of her car. In her arms she has a baby bottle, 2 diapers, wipes, a bag of grapes, a container of applesauce and her baby tucked dangling under her arm all while still talking on her phone. She almost drops the baby whom she sets down and the baby takes off running down the parking lot. Still balancing all the stuff she had she catches the baby and semi-totes semi-drags him into the building,,,,still on the phone. I greet her and instead of a hello or good morning I get "Donald Blanking" ( the child's name, obviously changed). I look the child up and begin to ask the preliminary questions that she seems irritated by because again I am disrupting her phone call. She flings all the random items on the counter and asks rudely in the middle of my questions "are you through?" I was not. But I told her yes she could go. 
Two hours later we are changing the baby's diaper and notice that he has a pretty bad diaper rash and welts on the inside of his thigh?  They are red and look painful. She has provided us no diaper cream or explanation for this. Then on his back, chest and arms he has about 50 small bumps. This looks like a rash you would get with chicken pox or an allergic reaction or even a virus related rash. Either way the mother told us nothing about the rash and knowing her temperament I call the owner just to inform her of that I would be calling  the mom to come pick him up. Our policy states that if a child has any rash other than diaper we need a doctors note to state it is not contagious. The owner gives me the go ahead. Knowing this won't go well I put on my sweetest voice and place the call. Here is how the call went:


Stank Ass Attitude Mommy
Sweet, Professional Me
My Thoughts, what I would say if I did not need this job


Hi Mrs. Blanking I am calling you because when we were changing Donald we noticed a rash all over his body.
Yeah and (not going well)
And It is our policy that any child that has a rash must have a doctors note provided so ....
she cuts me off- it's from a new laundry detergent we tried
okay I really do not need to know what it is ( I know that this is BS because why would it be in his diaper area) just need a note stating it is not contagious
Well it is not  like that statement would serve as the note
Yes ma'am however I will need a note to put in his file so that we are covered, the note only needs to state that it is not contagius
Well I do not have one
Could you get one to me
No I cannot
Okay well he really cannot be here with such a rash until I have one.You see other parents come in to tour the facility and if someone questions it I need something to be able to ensure them that it is not contagious. Just to be sure I called the owner and let her know what was going on and she agrees that Donald should be picked up.
Well what exactly are you saying
I am saying that he will need to be picked up
Why didn't you tell me that when I dropped him off
As if ! Bitch you wouldn't even get off the phone and provide me the basics, How the hell was I supposed to know he had that rash? Should I go over the entire sick policy with everyone at drop off?  That's what I wanted to say
What I did say was:  Well  ma'am I only noticed the rash when he was changed. It's not as if we go stripping and inspecting the kids when they come in. Seriously
Well you still should have told me, this is very unprofessional
Unprofessional!!!! Are you kidding me! You cannot even find an additional sock for his foot or provide cream for the diaper rash, or time to place his 16 items in a diaper bag or some info at drop off not mention your kid ran away in the parking lot all while you continued on your lil phone call
How long before you are expecting me to be there
30 minutes 
Well I won't be there in 30 minutes
Well when can you get here 
45 minutes
That will be fine At this point whatever he has has already been spread around the facility.  
And when I get there I want to talk to your supervisor because this is very unprofessional
What is it with her do you not have any other adjectives other than unprofessional?
Okay I'll have her call you 
No I want to see her in person
She is not on site
Well I will wait
Okay see you soon
I call the owner who happens to be coming in anyway to pick up her kids. When she arrives she attempts to call Mrs. Blanking and Mrs. Blanking  does not answer her phone. Shocker since its always attached to her head. She eventually rolls up and the owner comes up to talk to her while I busy myself in the back.The first thing she says is I want you to know that my child is not sick. Those are mosquito bites. Mosquito bites WTH happened to the detergent excuse? 
The staff member pulls up the boys shirt to show her that he is covered in many small bumps that are definitely not mosquito bites. She then says in faked shock Oh I did not know those were there. You know what it is? That is a new shirt he is wearing he must be irritated by the material. Okay now you are just making shit up. First off the shirt is anything but new and what about the detergent excuse you threw at me over the phone? She says a few other unimportant things but what she did not say was that I was unprofessional. She did not mention me at all. My owner told her off the bat that I followed protocol and that is what I should do. I guess she needed to hear that from someone with a bigger paycheck.
Ugggh