First I went in a few months ago, they said I had a UTI. (urinary tract infection) Not sure what that is? Well click here for a lovely description.They gave me meds and it never really got better. Being uninsured and a paycheck to paycheck kinda gal I had to save up enough funds to return. On my return visit they said I was good, even though I still had the symptoms and the OTC tests said I had an infection. I rolled with in until it became unbearable. Then I went back where I had a lovely encounter with a stellar doctor you can read about here. They called me not 48 hours later but 5 days later to say I had nothing. A week later I was in misery. So I called them and they said "well there is nothing wrong with you, we suggest changing your diet?" WTH? So I suffered a few more days while contacting other facilities for a price quote which by the way was triple or more what the health department was charging so I called back demanding they see me. They reluctantly gave me an appointment for the next day.
When I showed up on that day there was different staff. They called me back and weighed me..I had gained another pound. I brought the nurse my urine specimen and she went out to check it. She came in and said to me "how long have you let this go? Your urine is a mess, full of infection!" I was furious "I told them last week I was messed up but they did not believe me?!" So then I broke down, oh I cried like a big fat baby. Truthfully, I am not sure if I was crying more over frustration or that pound I gained. I informed her how long this had been going on, and how many times I had been here and paid for nothing, and now this was not only killing me psychically but financially, and I could not take it anymore, it was December 23rd and if I didn't get some relief my kids Christmas would be ruined, blah, blah, wine, wine. So she said "don't worry psycho lady we will help you." The doc came in, it was a different one that I'd never seen. She said I had a kidney infection and my blood pressure was sky high. I had no previous history of blood pressure problems so she accredited that to the pain and stress I was under. She gave me two prescripts, an antibiotic and pain meds. I asked her to make it something affordable, she said she had. So I was off to the pharmacy glad to have some help. My prescripts were over $100! WTF! So I got all the antibiotics and 1/3 of the pain meds. A week later the meds were gone and I still had to pee every 6 minutes. So I began to call again thinking I needed another dose of something. On that day I began my badgering at 9am, I kept calling all day and being put on hold for 20 minutes each time before I hung up. Finally at 4pm I got a live person. She asked for my name, I told her and she said "HOLD" she came back and said they were closed, but she would put me through to leave a message for the nurse who would call me tomorrow. I did. Tomorrow came and went and no call from the nurse. So I called back I was informed by the receptionist that they were short staffed and would get to me maybe tomorrow. UUGGHHH! Later that day the nurse called and asked me info that I had left on her voicemail already. She said she would consult the doc and call me back.
The next day another nurse called and heres our convo:
"Can I speak with Raquel?"
"Hi, This is me"
"This is the nurse returning your call.So you're still having issues?"
"Did you complete your meds?"
"Well your tests all came back negative."
"The ones you took when you were here last."
"Uh, no the doctor that day said I had a kidney infection."
"Nope, all your test are normal."
"Really? Then why did they prescribe me two medications and tell me I had a kidney infection?"
"What are you talking about?"
"When I was there on the 23rd."
"Well the computers are down and I do not have that info in front of me" she said very defensively.
"Well is it not in my paper file?"
"I'm just reading the notes I have in front of me, I'll call you back." She hangs up.
Hour later she calls back.
"I spoke with the doctor and she said you should just take the OTC stuff for relief and cut your caffeine intake."
"Seriously I drink one cup of coffee daily. That's my caffeine intake, that should not have me pissing all night long and I have been taking the OTC med for two months now although the box says take it two days max." I said frustration now becoming apparent in my voice.
"Well, change your diet." she said snappily. How about you change your attitude! I wanted to yell.
"Are you serious? I will not accept this! Something is wrong and I need to know what it is. Maybe you should do a full battery of tests. No one pees every 5 minutes! Do you know how hard life is when you have to pee every five minutes? Would you like to have that issue and be brushed off? I have spent way too much time in your facility to not feel better and I ......
"Maaa-aaam! If you'd let me finish I was gonna suggest that we do a diabetes check!" She yells at me.
"When after I had hung up?" I asked now super pissed. (pissed being an appropriate word to describe how I was feeling)
Clearly ticked at me she said "we'll see you next Thursday at 12!" and slammed the phone down.